Knowledge base

NL Hydro

• Important Links

General Information

• FAQ - What browser should I be using?
• FAQ - What are the different types of training options?
• FAQ - How do I update my account information?
• FAQ - How to delete your cache and other browser data
• FAQ - How do I update my email address?
• FAQ - Creating a Gmail account
• FAQ - How do I Confirm/Access my Account
• FAQ - How do I reset my password?
• FAQ - What can I use for my password
• FAQ - How to create a website link on a mobile device?

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Resources for Learners

• A Video Introduction to SkillsPass
• Worker Passport: Courses
• Worker Passport: Certificates
• Worker Passport: Sharing and Other Stuff

• Complete How-To Guide for Learners
• FAQ - How do I view and download my certificates?
• FAQ - How do I view completed online training?
• FAQ - How do I renew my Online training?
• FAQ - How do I view the Table of Contents to view all modules?
• FAQ - How do I share my information with my Employer?
• FAQ - How do I stop sharing with an employer?

Resources for Storefront

• Complete How-To Guide for Storefront

• Storefront: Overview
• Storefront: In Person or Virtual Registration
• Storefront: Self Registration for Online Training
• Storefront: Employer Registering Staff for Online Training

Resources for Training Providers

• Complete How-To Guide for Training Providers
• FAQ - Why can't I access a class record to mark grades and attendance?
• FAQ - Why are there multiple options when registering students on behalf of an Employer?
• FAQ - I don't see all the courses I offer. How do I get the list updated?
• FAQ - How do I add a Virtual Course Offering?
• FAQ - How do I change grades and/or attendance records for a Learner?
• FAQ - How do I add a Learner to a Completed Class?

• A Video Overview of the Training Provider Module
• Accessing SkillsPass
• Adding an Offering
• Editing an Offering
• Managing Seats
• Issuing Certificates (Class Record)
• Accessing Certificates
• Reporting
• Managing Administrators